%20(1).png){kind=logo}
Your Maintenance & Repair Heroes
SERVING LOCAL AUTHORITIES &
HOUSING ASSOCIATIONS ACROSS LONDON
Raising the Bar in Property Maintenance.
Your Trusted Partner.
First Fix Heroes goes above and beyond mere property maintenance. With a commitment to excellence and a focus on impeccable communication, we embrace technology and modern processes that include a customer portal, so you always know the current status of a project.
Our mission is to deliver outstanding property care for Local Councils, Local Authorities and Housing Associations. We strive to exceed expectations and leave a lasting impression with our clients and their tenants.
​
Contact us today and unlock a new standard in property maintenance and tenant satisfaction.
HEROES FROM START TO FINISH
Unparalleled
Service
Clear & Simple Communication
Exemplary Health & Safety Standards
We pride ourselves on having a fast and efficient workflow, ensuring that when new works come in, they seamlessly transition through our portal without any friction. Our ultimate goal is to complete projects quickly and effectively, with a strong emphasis on achieving a high first-time fix rate. By prioritising efficiency and minimising callbacks and snagging, we demonstrate our commitment to delivering exceptional results while saving you time, resources and disgruntled tenants.
OUR CLIENTS
OUR PROCESS
1
Specification
received.
We start the process by thoroughly understanding the client's requirements and specifications for the maintenance or repair job. This helps us ensure that we deliver exactly what our clients need and expect. Through clear communication and attention to detail, we gather all necessary information to proceed.
2
We provide
detailed quote.
Our team diligently assesses the requirements, carefully considering all necessary factors, and delivers a comprehensive quote to the client. This approach ensures transparency and clarity in all aspects of the project, giving our clients the confidence they need to proceed with the maintenance services.
​
3
Client appoints
us to do job.
Upon reviewing our detailed quote and recognising the value in our services, the client appoints us for the job. At this stage, we gather essential information, including the tenant's address and contact details, ensuring a seamless process and efficient communication throughout the maintenance project.
We make an
inspection visit.
We schedule a direct meeting with the tenant, assessing the property's condition and potential additional damage if the original survey was outdated or inaccurate. A detailed report is then sent to our client, allowing us to set a specific completion date.
5
We assign an operative and complete the works.
A skilled operative is assigned to the job, capturing Before-During-After photos and adding them to the Completion Report. The report includes a description of the initial property condition and the steps taken to address the issue effectively.
6
We inspect and send a Report & Invoice
After job completion, we do a post inspection. A senior operative attends the site to review job specs (usually with the client) to make sure everything is satisfactorily completed as agreed. Our team then provides a comprehensive Compilation Report showcasing Before-During-After photos. The report is accompanied by an agreed-upon invoice, which ensures complete transparency.
4
Our Support
Triangle
We provide comprehensive support and foster positive relationships within the community we serve.
First Fix Heroes understands the importance of empathy and clear communication when dealing with our clients and their tenants. We feel that this is especially critical in situations where both parties are facing housing disputes. Our team is trained to approach each situation with compassion, providing support and reassurance throughout the process.
When accepting the job, our Office Team seeks to understand the reasoning behind decisions that have been taken in establishing the scope of work. We take on board considerations of time or budget constraints and look for ways to achieve these objective while also completing the job to its best possible outcome.
Equally, our operatives are trained to extend the same approach to the tenants and help them navigate the standard procedures, ensuring a smoother experience for everyone involved. We support our operatives in handling any possible emotional situations and treat upset tenants with care and understanding. We strive to build a bridge of trust between tenants, our company and our clients, offering assistance and accommodating the needs of all parties involved.